Terms of service

Terms & Conditions

Last Updated: June 2026

Welcome to Northmere-London.

At Northmere-London, we believe online shopping should be simple, transparent, and worry-free. We're committed to offering carefully selected apparel, dependable customer service, and a shopping experience you can trust.

These Terms & Conditions ("Terms") govern your use of the Northmere-London website and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or have the permission of a parent or legal guardian where required.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide during checkout is accurate and complete.

  • You will use this website only for lawful purposes.

We reserve the right to refuse service, suspend accounts, or cancel orders where fraudulent, abusive, or unlawful activity is suspected.

2. Products

Northmere-London offers carefully selected apparel and accessories for personal use.

We make every effort to display our products, colours, and product descriptions as accurately as possible. However, slight variations may occur due to:

  • Screen settings and monitor calibration.

  • Lighting used during product photography.

  • Natural variations in fabrics and materials.

These minor differences do not constitute product defects.

3. Product Availability

We continuously update our collections to provide our customers with the latest styles.

Although we strive to maintain accurate inventory information, product availability may occasionally change before an order has been fully processed.

If an item becomes unavailable after your purchase, we will contact you as soon as possible to offer one of the following options:

  • A full refund.

  • An alternative product, if available.

  • Another mutually agreed solution.

Northmere-London reserves the right to discontinue products at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.

Prices displayed at checkout will include any applicable VAT and other charges where required by UK law.

From time to time, promotional pricing, seasonal discounts, or limited-time offers may be available. These promotions are valid only during the advertised promotional period.

Northmere-London reserves the right to modify product pricing at any time without prior notice.

Price changes will not affect orders that have already been confirmed.

5. Pricing Errors

While we make every effort to ensure pricing accuracy, occasional errors may occur.

If a product is mistakenly listed with an incorrect price due to a technical or administrative error, Northmere-London may contact you to confirm whether you wish to proceed at the correct price.

If we are unable to fulfil an order because of a genuine pricing error, we reserve the right to cancel the affected order.

Should payment already have been received, a full refund will be issued promptly using the original payment method.

6. Orders

After placing an order, you will receive an email confirming that we have received your purchase request.

This confirmation does not necessarily constitute acceptance of your order.

An order is considered accepted once it has been processed and prepared for fulfilment.

In certain situations, Northmere-London reserves the right to decline or cancel an order, including but not limited to:

  • Suspected fraudulent activity.

  • Payment authorisation failure.

  • Incorrect pricing or product information.

  • Product unavailability.

  • Orders that violate these Terms & Conditions.

If an order cannot be fulfilled after payment has been completed, a full refund will be issued.

7. Payment Methods

To provide a secure checkout experience, Northmere-London accepts payment methods available through our checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed through secure payment providers using encrypted technology.

Northmere-London does not store your complete payment card information on our own servers.

Orders will only enter processing once payment has been successfully authorised.

8. Promotions & Discount Codes

From time to time, Northmere-London may offer promotional discounts, seasonal sales, bundle offers, or discount codes.

Unless explicitly stated otherwise:

  • Only one promotional offer may be applied per order.

  • Discount codes cannot be combined with other promotional offers.

  • Promotions cannot be applied retroactively to completed orders.

  • Northmere-London reserves the right to modify or withdraw promotions at any time, subject to applicable law.

Where a promotion is automatically applied at checkout, no additional code is required.

9. Shipping & Delivery

Northmere-London ships to customers within the United Kingdom and may offer delivery to selected international destinations.

We work with carefully selected fulfilment and logistics partners to provide reliable delivery while maintaining the quality and value our customers expect.

Estimated processing and delivery times can be found in our Shipping Policy.

Although we make every effort to deliver orders within the estimated timeframe, delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control.

Once an order has been dispatched, customers will receive a shipping confirmation email including tracking information where available.

10. Risk of Loss & Delivery

We remain responsible for the goods until they are delivered to you or to a person you have authorised to receive them, unless you have independently arranged your own carrier that was not offered by us.

Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.

Northmere-London cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

11. Returns & Refunds

Customer satisfaction is important to us.

If something isn't quite right, we encourage customers to contact our support team before returning an item. In many cases, we may be able to provide an alternative solution, such as recommending a different size or assisting with another suitable option.

Returns, refunds, and replacement requests are handled in accordance with our Return & Refund Policy, which forms part of these Terms & Conditions.

Nothing in our Return & Refund Policy or these Terms is intended to limit your statutory rights under applicable UK consumer protection law.

By placing an order, customers acknowledge that they have read and understood our Return & Refund Policy.

12. Product Care

To help customers enjoy their purchases for as long as possible, we recommend following the care instructions provided with each garment.

Northmere-London cannot be held responsible for damage resulting from improper washing, drying, ironing, storage, or general misuse of a product.

Normal wear and tear resulting from regular use is not considered a manufacturing defect.

Nothing in this section affects your statutory rights where a product is faulty, not as described, or otherwise fails to meet the requirements of applicable consumer law.

13. Promotions & Seasonal Campaigns

From time to time, Northmere-London may offer promotional campaigns, seasonal sales, bundle discounts, or limited-time offers.

Unless explicitly stated otherwise:

  • Promotional offers cannot be combined.

  • Discount codes may have expiration dates.

  • Promotions apply only during the advertised campaign period.

  • Promotions cannot be applied to previously completed purchases.

  • Any promotional terms will be clearly communicated at the time of the offer.

Northmere-London reserves the right to modify, suspend, or discontinue promotional campaigns, subject to applicable law.

14. Gift Cards

If Northmere-London offers digital or physical gift cards, additional terms may apply.

Any applicable gift card terms will be provided at the time of purchase.

Nothing in our gift card terms will affect any statutory rights that cannot legally be excluded or restricted.

15. Intellectual Property

All content available on the Northmere-London website, including but not limited to:

  • Logos

  • Brand names

  • Product photography

  • Images

  • Videos

  • Text

  • Graphics

  • Icons

  • Website design

  • Product descriptions

is owned by Northmere-London or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except where permitted by law.

16. Acceptable Use

By using this website, you agree not to:

  • Violate any applicable laws or regulations.

  • Attempt unauthorised access to our systems.

  • Interfere with the operation or security of the website.

  • Upload malicious software or harmful code.

  • Use automated tools to scrape or collect website content without permission.

  • Misuse promotional offers or discount programmes.

Any misuse of the website may result in the cancellation of orders and restriction of future access, where legally permitted.

17. Customer Communication

By placing an order, customers agree to receive transactional communications relating to their purchase, including:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Customer service communications

  • Refund notifications

Marketing emails will only be sent where you have provided consent or where otherwise permitted under applicable law.

You may unsubscribe from marketing communications at any time.

18. Third-Party Services

Our website may contain links to third-party websites or services.

Northmere-London is not responsible for the content, availability, privacy practices, or policies of external websites that are not operated by us.

Customers access third-party websites at their own discretion.

19. Customer Support

At Northmere-London, we believe excellent customer service is an essential part of every shopping experience.

Our support team is available to assist with questions regarding products, sizing, shipping, returns, or existing orders.

Email:
support@northmere-london.com

We aim to respond to all customer enquiries within 24 hours.

20. Disclaimer

While Northmere-London makes every effort to ensure that all information on this website is accurate and up to date, we cannot guarantee that all content will always be free from errors, omissions, or inaccuracies.

Product descriptions, pricing, images, availability, and other website content may be updated or corrected without prior notice.

The information provided on this website is intended for general informational purposes only and should not be interpreted as professional, legal, medical, or financial advice.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Northmere-London shall not be liable for indirect, incidental, consequential, or special losses arising from the use of our website, products, or services.

However, nothing in these Terms limits or excludes:

  • Liability for death or personal injury caused by negligence.

  • Liability for fraud or fraudulent misrepresentation.

  • Liability that cannot legally be limited or excluded.

  • Your statutory consumer rights.

Our liability in relation to a particular product or order will otherwise be limited to the extent permitted by applicable law.

22. Force Majeure

Northmere-London shall not be held responsible for delays or failure to perform an obligation where such delay or failure results from events beyond our reasonable control.

These events may include, but are not limited to:

  • Natural disasters

  • Extreme weather conditions

  • Government actions or restrictions

  • Customs inspections

  • Transportation disruptions

  • Carrier delays

  • Public health emergencies

  • Labour disputes or strikes

  • Power outages

  • Internet or communication failures

Where reasonably possible, we will keep customers informed of significant delays affecting their order.

Nothing in this section affects any statutory rights you may have as a consumer.

23. Privacy

Your privacy is important to us.

Our collection, storage, and use of personal information are governed by our Privacy Policy, which forms part of these Terms & Conditions.

By using our website or placing an order, you acknowledge that you have read our Privacy Policy.

24. Changes to These Terms

Northmere-London reserves the right to update or modify these Terms & Conditions from time to time.

Changes become effective upon publication on this website unless otherwise stated.

The Terms that apply to your order will be those in effect at the time you place your order, subject to any mandatory consumer rights that apply.

We encourage customers to review these Terms periodically.

25. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

26. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable law provides otherwise.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protection rights that apply in your place of residence.

Nothing in these Terms is intended to exclude or restrict any rights that you are entitled to under applicable consumer protection legislation.

27. Contact Information

If you have any questions regarding these Terms & Conditions, please feel free to contact us.

Northmere-London

Email: support@northmere-london.com

Customer Support Response Time: Within 24 hours

For questions relating to shipping, returns, refunds, or privacy, please refer to the relevant policy available on our website or contact our support team directly.

Thank you for choosing Northmere-London.

We appreciate your trust and are committed to providing a reliable, transparent, and enjoyable shopping experience from your first visit to your final delivery.