Privacy policy
Privacy Policy
Last Updated: June 2026
At Northmere-London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or make a purchase.
This policy is intended to explain your privacy rights and how we handle your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you visit our website or place an order, we may collect certain personal information, including:
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Full name
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Billing address
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Shipping address
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Email address
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Telephone number, where provided
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Payment information (processed securely through our payment providers)
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IP address
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Device and browser information
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Order history
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Customer support communications
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Information you provide when contacting us
We only collect personal information that is reasonably necessary to provide our products and services, process your orders, operate our website, and comply with our legal obligations.
2. How We Use Your Information
Your personal information may be used to:
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Process and fulfil your orders
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Deliver products to your address
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Send order confirmations and shipping updates
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Respond to customer service enquiries
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Process returns, refunds, and replacements
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Improve our website and shopping experience
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Prevent fraud and unauthorised transactions
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Maintain the security of our website
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Comply with legal and regulatory obligations
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Send marketing communications where you have given consent or where otherwise permitted by law
We do not sell your personal information to third parties.
3. Legal Basis for Processing
Under UK data protection law, we process your personal information on one or more of the following legal bases:
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Contract: Where processing is necessary to fulfil your order or provide services you have requested.
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Legal obligation: Where we are required to process information to comply with applicable laws or regulations.
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Legitimate interests: Where processing is necessary for the operation, security, improvement, or administration of our business, provided that our interests do not override your rights.
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Consent: Where you have specifically given us permission to use your information, such as for certain marketing communications or cookies.
Where we rely on consent, you may withdraw your consent at any time.
4. Payment Information
All payments are processed securely through trusted payment providers.
Depending on your selected payment method, payments may be processed through services such as:
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Shopify Payments
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Shop Pay
Northmere-London does not store your complete payment card details on our own servers.
Payment providers may process your information in accordance with their own privacy policies and terms.
5. Marketing Communications
If you subscribe to our newsletter or otherwise choose to receive promotional emails, we may send you information about:
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New collections
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Exclusive offers
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Seasonal promotions
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Product recommendations
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Special events or announcements
Email marketing may be managed through Klaviyo.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not affect essential transactional emails, such as order confirmations, delivery updates, or information relating to your purchases.
6. Cookies & Similar Technologies
We use cookies and similar technologies to improve your browsing experience and operate our website.
Cookies may help us:
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Remember your preferences
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Keep your shopping cart active
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Improve website functionality and performance
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Understand how visitors use our website
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Measure advertising and marketing performance
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Provide relevant advertising where permitted
Some cookies are necessary for the operation of our website, while others may require your consent depending on their purpose and applicable law.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage or withdraw your cookie preferences through our cookie settings or your browser settings.
Please note that disabling certain cookies may affect the functionality of some parts of our website.
7. Advertising & Analytics
To understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns, we may use technologies such as:
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Meta Pixel
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Shopify Analytics
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Other analytics or advertising technologies that may be introduced from time to time
These technologies may help us understand website traffic, measure advertising performance, and improve our marketing.
Where required by applicable law, we will obtain consent before using non-essential advertising or analytics technologies.
We do not intentionally share complete payment card information with advertising platforms.
8. Sharing Your Information
We may share your personal information with trusted third parties where this is necessary to operate our business, fulfil your order, provide services, or comply with our legal obligations.
These third parties may include:
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Shopify
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Payment providers
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Delivery and shipping partners
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Email and marketing service providers
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Fraud prevention and security providers
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Website analytics and technology providers
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Professional advisers or authorities where legally required
We take reasonable steps to ensure that service providers handling personal information on our behalf process that information securely and only for appropriate purposes.
Some service providers may process information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable UK data protection law.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information in order to:
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Fulfil your orders
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Provide customer support
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Process returns and refunds
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Meet legal, tax, and accounting obligations
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Prevent fraud
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Resolve disputes
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Enforce our agreements
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Maintain appropriate business records
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Your Privacy Rights
Under applicable UK data protection law, you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information in certain circumstances.
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Request restriction of the processing of your personal information in certain circumstances.
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Object to certain types of processing, including direct marketing.
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Request the transfer of certain personal information to another provider.
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Withdraw consent where we rely on consent to process your information.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights or ask questions about how your personal information is handled, please contact us at:
We may need to verify your identity before completing certain requests.
11. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, destruction, or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
We continuously review and improve our security measures to help maintain a safe and secure shopping environment.
12. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.
13. Your Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
The ICO is the independent authority responsible for upholding information rights in the United Kingdom.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or website functionality.
The most recent version will always be available on this page.
We recommend reviewing this policy periodically to remain informed about how we handle your personal information.
15. Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or how your data is handled, please contact us.
Northmere-London
Email: support@northmere-london.com
Response Time: Within 24 hours.