Shipping policy
Shipping Policy
Last Updated: June 2026
At Northmere-London, we're committed to delivering your order as quickly, safely, and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Northmere-London, you agree to the terms outlined below.
1. Shipping Destinations
We currently ship throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
We may also offer delivery to selected international destinations from time to time.
Please ensure your shipping address is complete and accurate before placing your order.
We currently do not ship to:
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Parcel forwarding services
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Freight forwarding companies
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PO Boxes where our delivery partners are unable to deliver
2. Shipping Costs
We proudly offer free standard shipping on every UK order, with no minimum purchase required.
There are no additional handling or processing fees for standard delivery.
Any applicable delivery charges for optional or upgraded shipping services will be clearly displayed at checkout before you complete your purchase.
3. Order Processing
Orders are normally processed within 2–4 business days, Monday through Friday, excluding UK public holidays.
Once your order has been processed and dispatched, you'll receive a shipping confirmation email containing your tracking information where available.
Please note that processing times may be slightly longer during holidays, promotional events, product launches, or periods of unusually high order volume.
4. Estimated Delivery Time
After dispatch, most UK orders are expected to arrive within approximately 2–5 business days.
Our typical estimated timeline is:
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Order Processing: 2–4 business days
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Standard Delivery: 2–5 business days
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Total Estimated Delivery Time: 4–9 business days
These are estimated delivery times rather than guaranteed delivery dates.
Most UK parcel services operate considerably faster than this once a parcel has entered the carrier network. For example, Royal Mail's current Tracked 48 service has a delivery aim of 2–3 working days, while Tracked 24 has a next-working-day delivery aim.
Delivery times may vary depending on your location, carrier capacity, public holidays, weather conditions, or other circumstances beyond our reasonable control.
5. Shipping Partners
To provide reliable delivery throughout the UK, Northmere-London works with trusted delivery and fulfilment partners.
Depending on your location, parcel size, and the fulfilment location of your order, your parcel may be delivered by carriers such as:
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Royal Mail
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Evri
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Yodel
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DPD
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Other approved delivery partners
The carrier used for your order may vary.
Where tracking is available, your shipping confirmation email will contain the relevant tracking information.
6. Order Tracking
Where available, orders include Track & Trace.
Once your order has been dispatched, you'll receive an email containing your tracking number and a link to monitor your shipment.
Please allow approximately 24–48 hours for tracking information to become available after receiving your shipping confirmation email.
In some cases, tracking information may not update immediately after the parcel has been collected by the carrier.
7. Customs, Duties & Taxes
For orders delivered within the United Kingdom, any applicable VAT or other charges will be handled in accordance with applicable UK law.
You will not be asked to pay unexpected import duties or customs charges for a standard UK domestic delivery unless such charges are specifically disclosed to you at checkout.
If an order is dispatched from outside the UK, different customs or import rules may apply depending on the product, delivery location, and applicable regulations.
Where applicable, any relevant charges will be communicated to you before or during checkout.
8. Delivery Issues
Order Not Received
If your order has not arrived within 10 business days after dispatch, please contact us at:
Our team will investigate the shipment with the relevant delivery partner and provide an update as quickly as possible.
Please note that carrier investigations may take several business days to complete.
Damaged Items
If your order arrives damaged, please contact us as soon as possible and include clear photographs of:
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The damaged item
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The packaging
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The shipping label, if possible
Our team will review your request and arrange an appropriate solution, which may include a replacement or refund where applicable.
Incorrect Shipping Address
Please carefully review your shipping address before completing your order.
Once an order has been processed or dispatched, we may be unable to change the delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.
9. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather
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High seasonal shipping volumes
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Carrier disruptions
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Public holidays
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Operational delays
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Remote delivery locations
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Incorrect or incomplete delivery information
We appreciate your patience should any unexpected delays arise.
Nothing in this section affects your statutory consumer rights under applicable UK law.
10. Delivery Confirmation
Once the carrier records your order as delivered, delivery will generally be considered completed.
Where available, delivery confirmation may include:
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Tracking information
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Delivery date and time
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Photograph of the delivery
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GPS or location information
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Information regarding a safe place or neighbour delivery
If your parcel is marked as delivered but you cannot locate it, please contact us as soon as possible so that we can assist you in investigating the delivery.
11. Questions
If you have any questions regarding shipping or your order, our customer support team is happy to help.
Email:
support@northmere-london.com
We aim to respond to all customer enquiries within 24 hours.
Thank you for choosing Northmere-London.
We appreciate your order and will always do our best to ensure your parcel reaches you safely and as quickly as possible.